Customer Reviews
Average Customer Review
(3 customer reviews) 15 of 15 people found the following review helpful
Inferior Product & Poor Customer Service,
May 6, 2007 Adam B. (NYC) - See all my reviews
This review is from: Aerobic Twisting Stair Stepper (Health and Beauty)
The ball joint that connects the shock and the frame is made of plastic. This is a vital part; it supports the user's weight, controls the swivel action and stabilizes the tension on the shock.
Mine BROKE AFTER ONLY ONE WEEK OF USE. Obviously breaking while in use, the incident caused me to fall. Also, one of the resistance cords for toning your arms and upper body snapped the second time I used the machine.
I bought this device from the Brookstone store at Rockefeller Plaza in NYC. They would not give me a refund or even exchange the device for a new one because I had not purchased the $15 warranty, which I don't remember being offered to me at my time of purchase.
STAY AWAY FROM THIS PRODUCT
10 of 10 people found the following review helpful
Piece of junk.,
August 21, 2007 Crazy Cat Lady "Ida" (Philadelphia, PA) - See all my reviews
This review is from: Aerobic Twisting Stair Stepper (Health and Beauty)
Wish I had bothered to read the other review before purchasing this product from a Brookstone store.
I love the workout I get from the stepper, so imagine my disappointment when it started to squeak, and not just a little bit, but to the point where it was impossible to use. The store recommended I use WD40 but that didn't help at all. Keeping in mind I weigh less than 120 lbs and used it for less than 15 minutes at a time (the box says not to use it for more than 20 minutes at a time).
Unfortunately when I returned it, it was just outside of the 30 day warranty so I couldn't get a refund, but the store did replace it for me. I know I am basically stuck with this thing so I try not to use it for more than 5 minutes at a time and get off as soon as it squeaks even a little bit, and there is WD40 in ever nook and cranny. Still squeaks, but it's not unbearable. It's pretty useless to me now though, since I only get to use it a couple of times a day, and by the time...Read more
1 of 1 people found the following review helpful
overpriced,
April 1, 2008 Lee (CA) - See all my reviews
This review is from: Aerobic Twisting Stair Stepper (Health and Beauty)
Don't buy this product.
[Good]
Small: This product is pretty compact.
I was able to use this while working at my workstation configured for standing
I was able to use this while playing video games
[Bad]
Cheaply Made: While most of the stepper is well made, one of its key parts is made of plastic
15 minutes only: Because of this and the heat generated by exercising, you cannot theoritically use this device for more than 15 min without it breaking (a sticker on the stepper itself states this - probably for legal reasons). Being able to use a exercise device for only 15 min is ridiculous and defeats the whole point of having such a device when most cardio workouts should last at least 30 minutes.
Price: $100 for a 15 min exercise stepper is stupid
Odor: This product has a strong chemical smell during usage. I'm guessing this is also due to having key parts being made from cheap plastic.
